Whether providing problem solutions for installing and operating equipment, or whether speedy handling of the warranty process is required: our multi-lingual staff provides competently and solution-oriented customer support to end-users and dealers via support line.
With this service EZI offers you relief. Only in the largest companies of the industry a separate call center is worth its cost and effort. In addition to – at times significant – cost reductions, our service gives you a competitive edge.
Demonstrate customer-oriented care through availability, competence, and friendliness.
Our hotline services in brief:
- Multilingual and competent support of our customers
- German, English, French, Italian
- Hotline for technical support
- Purposive process optimization by monitoring and maintenance of knowledge data bases
- Order processing
- Equipment
- Swap units
- Accessories
- Spare parts
- Helpdesk for Return Management
- On the spot service (RMA support, providing pick up labels via email, mail or fax)
- Returns status inquiries
- Reporting
- Monthly online reporting
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