After Sales Service:
Repair, Refurbishment, Rework
Today, quality is defined as comprehensive quality of the product, rounded off by advice and customer care. This is especially important when a product has to be repaired. Even after expiration of warranty and guarantee, customers rightly expect all-around support from their suppliers.

We support your dealers and end users whenever a problem occurs (among other things, by the help of our e-business solution ISSI, Intelligent Service System on the Internet). Furthermore we offer the following services:
  • Industrial Repair
    • DOA handling
    • Complete processing of in warranty and out of warranty repairs
    • Auftragserfassung / Garantie-Handling
    • Swap replacements / credit handling
    • Functional tests / failure analysis

  • Refurbishment
    • Refreshing customer returns for retailing or swap support

  • Rework
    • Updates or adjustments on country specifications, software versions, packaging

  • Special Projects
    • RMA recertifying
    • Firmware- / software updates
    • Repair of manufacture failures

Through our diverse logistics solutions we arrange for collection of defective products and carry out repairs down to the component level – we dot it quickly and professionally.

Meanwhile our hotline specialists provide competently and solution-oriented support at any time via phone number of the manufacturer hotline.

Our eBusiness solutions ISAS (in German this spells "Internet Status Abfrage System") and ILAS (In German this spells "Internet Lagerbestands Abfrage System") are online status enquiry systems for warehouse inventory and for orders, which are available at any time.